1. Introduction
Freelancer Chat ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using the Service, you agree to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
- Account information: Your name and email address when you register or sign in.
- Project briefs and messages: Content you submit through the platform, including brief descriptions, uploaded files, and chat messages.
- Usage data: Information about how you interact with the Service, such as pages visited, features used, and session duration.
- Device and technical data: IP address, browser type, operating system, and referral source, collected automatically.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service.
- Process and respond to your project briefs and messages.
- Send transactional emails (e.g. magic-link sign-in, project updates).
- Analyse usage to understand how the Service is being used and where it can be improved.
- Comply with legal obligations.
We do not sell your personal information.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers that help us operate the platform — including authentication, database, messaging, AI processing, and email delivery providers — under strict confidentiality agreements. We may also disclose information when required by law.
5. Cookies and Analytics
We use cookies and similar technologies to keep you signed in and to understand how visitors use the Service. We use analytics tools (including Google Analytics and Plausible) that may set cookies or collect anonymous usage data. You can disable cookies in your browser settings, though this may affect some functionality.
6. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Please notify us immediately if you believe your account has been compromised.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your data within a reasonable period, unless we are required to retain it for legal or legitimate business reasons.
8. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict how we process it. To exercise any of these rights, please contact us at hello@freelancer.chat. We will respond within a reasonable timeframe.
9. Children's Privacy
The Service is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at hello@freelancer.chat.